File a Grievance or Appeal

We hope you are happy with TrueCare™. If you are dissatisfied with a provider, disagree with a decision we have made, or are unhappy with something about our health plan, let us know. You or your authorized representative can contact us.

• Learn more about filing a grievance
• Learn more about filing an appeal

Authorized Representative

If you want someone to be able to act as your authorized representative, you and your authorized representative must fill out the Health Insurance Portability and Accountability Act (HIPAA) Authorization Form (Coming Soon) and send it to us.

It may take up to 30 days to process the request. After you fill out the form, you send it where you are sending your grievance, appeal or request for an external review.

You can send it by mail or fax.

TrueCare
ATTN: Grievance and Appeals
P.O. Box 1947
Dayton, OH 45401

TrueCare Fax: 1-937-531-2398

We can also mail this form to you if you cannot get it online. Call us at the number at the bottom of this page to ask us to send it to you. You can also access it at by logging into your TrueCare MyLife account at MyLife.MSTrueCare.com (Coming Soon).

Member Services: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).