File a Grievance

A grievance is a formal complaint about us, our providers, or the care you get. You or an authorized representative may file a grievance at any time.

How to File a Grievance:

  • Call Member Services at: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).
  • Online: MyLife.MSTrueCare.com (Coming Soon)
  • Fax: 1-937-531-2398
  • Email:
  • Send a letter to:
    TrueCare
    ATTN: Member Grievance
    O. Box 1947
    Dayton, OH 45401-1947

Information We Need:

  • Your first and last name
  • Your Medicaid ID number
  • Your address and phone number
  • Tell us what you are unhappy with
  • Tell us what you would like to have happen

A health care provider may not file a grievance for you unless they are acting as your authorized representative. They must have your written permission.

Grievance Process

We will send you a letter within ive business days to let you know that we got your grievance.

  • TrueCare™ will review your grievance within thirty (30) calendar days of when you file the grievance.

TrueCare will send you a letter to tell you the result of the grievance.

Do You Need More Help?

Please call Member Services at the number below if you have questions about your rights or need help. You may also write to us at:

TrueCare
ATTN: Member Grievance and Appeals
P.O. Box 1947
Dayton, OH  45401-1947

If you have any problems reading or understanding this information, please call us. We can read the information out loud for you, in English or in your primary language. We also can help you if you are visually or hearing impaired. If you ask, we can offer language services to help you file a grievance or appeal and to notify you about your grievance or appeal. This is a free service.

Member Services: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).