State Hearing and External Review

Independent External Review: Children’s Health Insurance Program (CHIP) Members

If you do not agree with the decision of your internal appeal, you may file an Independent External Review. If you are a parent or legal guardian of a CHIP member, you may do this on behalf of a CHIP member.

External Review

You must file your Independent External Review request in writing within 120 calendar days from the date of the internal appeal letter.

TrueCare
Attention: Member Appeals
P.O. Box 1947
Dayton, OH 45401

Do You Need More Help?

Please call us at the number at the bottom of this page if you have questions about your rights or need help. You may also write to us at:

Mail: TrueCare
Attn: Member Appeals
P.O. Box 1947, Dayton, OH 45401
Fax: 1-937-531-2398
Email: (Coming Soon)
Online: MyLife.MSTrueCare.com (Coming Soon)

If you have any problems reading or understanding this information, please call us. We can read it out loud for you, in English or in your primary language. We also can help you if you are visually or hearing impaired. If you ask, we can offer language services to help you file a complaint or appeal and to notify you about your complaint or appeal. You can get this service at no cost to you.

Member Services: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).