Quick Start Guide
Welcome to TrueCare™! We want you to get started enjoying your benefits. It’s easy! Just follow these quick start steps:
- Download the TrueCare MyLife app (Coming Soon) to your phone in the App Store® or Google Play® to access all of the TrueCare MyLife tools and resources on the go. Click Create an Account and then follow the steps to link your health plan. You’ll also need to enter a secure password.
- Get your TrueCare ID Card. Your member ID card comes in your new member packet. Always keep your ID card with you. You will need it each time you see a provider or get your prescriptions.
- Learn about your benefits. Review your member handbook (Coming Soon) for detailed information on your health plan and benefits.
- Set up a visit with your primary care provider (PCP) soon after you enroll. Check to see if you your providers are in our network. You can find the most updated list of providers at mstruecare.com (Coming Soon).
- Make sure your prescriptions are on the Mississippi Division of Medicaid’s Universal Preferred Drug List. Use Find My Prescriptions tools to see what drugs and supplies are covered.
- Fill out your Health Risk Screening (HRS). TrueCare wants you to stay healthy. Using a few questions about your health and lifestyle, we can help your providers coordinate your care. Take the HRS in your TrueCare MyLife account or call 1-844-542-2610 to complete it over the phone with a staff person. You can reach a staff person Monday through Friday, 7 a.m. to 6 p.m. Central Time (CT).
- Make the most of your TrueCare membership. Take advantage of all of the extra perks you get as a member.
Member Services: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).