Plan Documents
We want you to easily find the documents you need. The list below also tells you when and why you may need to use one of these documents.
Member Handbook
The Member Handbook is a detailed reference guide to your health care benefits. You can quickly look up information on your covered benefits and services, where to get care and your rights and responsibilities as a member.
Quick Guide
The Quick Guide is mailed to all new TrueCare members. It has a high-level overview of benefits and services. The printed version that is mailed also has the TrueCare member ID card.
Provider Directory
The most up-to-date list of providers is available through our online Find a Doctor tool. This tool will show you:
- Primary care providers (PCPs)
- Patient Centered Medical Homes (PCMH)
- Specialists
- Hospitals
Download the machine-readable Provider Directory here (json) (Coming Soon)
TrueCare vision benefits are provided through EyeMed. You can find an eye doctor in their directory.
Your dental benefits are provided through Avesis. You can find a dentist in their directory.
Newsletters
MemberSource, the TrueCare member newsletter, is a great resource to learn more about health, wellness and your plan. Check out the newsletters for news you can use.
Forms
We want you to easily find the forms you need for your plan. Visit the Forms page to find any form when you need it.
Member Services: 1-833-230-2050 (TDD/TTY: 711), Monday through Friday, 7 a.m. to 8 p.m. Central Time (CT).