Contact Us
We strive to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2174.
You can also do business with us online any time of the day or night. Visit our provider portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Department | Phone | Additional Information |
---|---|---|
Provider Services | Available Monday through Friday from 7:30 a.m. to 5:30 p.m. Central Time (CT) | |
Claims Submission Address | TrueCare | |
Pharmacy (Gainwell) | ||
Medical Prior Authorization | 1-833-230-2174 | TrueCare |
Fraud, Waste & Abuse | 1-833-230-2174 | TrueCare |
TrueCare Office Closure Dates
Provider Services Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day