Contact Us

We strive to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-833-230-2174.

You can also do business with us online any time of the day or night. Visit our provider portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

DepartmentPhoneAdditional Information

Provider Services

1-833-230-2174

Available Monday through Friday from 7:30 a.m. to 5:30 p.m. Central Time (CT)

Claims Submission Address

TrueCare
Attn: Claims Department
P.O. Box 1362
Dayton, OH 45401

Pharmacy (Gainwell)

1-800-884-3222

Medical Prior Authorization

1-833-230-2174

TrueCare
P.O. Box 1307
Dayton, OH 45401

Fraud, Waste & Abuse

1-833-230-2174

TrueCare
Attn: Program Integrity
P.O. Box 1940
Dayton, OH 45401

TrueCare Office Closure Dates

Provider Services Representatives are available by telephone Monday through Friday, except on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day