Claims
Through the provider portal, we offer tools to:
- Submit claims
- Track claim payments
- Upload documentation
- Search claim status
- Find member coordination of benefits (COB) status
We accept claims in a variety of formats, including online and paper claims.
Recommended Option: Submit Claims Online
Providers have the option to submit claims through our secure, online provider portal.
Submit Claims Online
We encourage you to submit claims online to take advantage of the following benefits:
- Faster claim processing
- Reduced administrative costs
- Reduced probability of errors or missing information
- Faster feedback on claim status
- Minimal staff training or cost
Helpful Tools & Resources | |
---|---|
Provider Manual (coming soon) Refer to the TrueCare Provider Manual for detailed information on how to submit claims. | TrueCare also partners with Availity to offer electronic claim submission and real-time transactions at no charge. |
Availity Portal Registration Guide Utilize this guide to get started with Availity registration. |
Get Paid Electronically
TrueCare partners with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:
- Electronic fund transfer (EFT) – preferred
- Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
- Paper Checks
*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.
Enrollment Instructions
Enroll with ECHO for payment and choose EFT as your payment preference.
Questions? Call ECHO Customer Support at 1-888-834-3511.
Alternative Method: Paper Claims
Paper claim forms are encouraged only for services that require clinical documentation or other forms to process. Refer to the Provider Manual <link to manual> for instructions to submit paper claims.
Non-Participating Providers
Providers who are not in the TrueCare network must complete the Non-Participating Provider Profile Form <link> in order to submit claims. After we receive your profile, you will receive credentials to log in to the provider portal, where you can submit claims electronically.
More Information
For questions not addressed on our website, please contact the TrueCare Claims department at 1-833-230-2174.