Provider Maintenance

Update Your Information

Up-to-date contact information is critical to process your claims. It also ensures our directories are current and reduces unnecessary calls to your practice. This information is also reportable to Medicaid and Medicare. Please submit any changes for your practice on the Gainwell site.

Here are some examples of content to update:

  • Adding a provider to a group
  • Changing an address or phone number
  • Adding new restrictions or capacity limitations

The information will be submitted electronically to TrueCare and you will receive an email verifying your requested changes. Changes made to your provider profile must match the information TrueCare receives from the state’s provider enrollment file. Any updates should mirror the state’s fiscal agent, Gainwell Technologies. Incorrect information may result in claim rejections or denials.

NOTE – To change your Tax ID number, or update your IRS name, you must make those changes through an amendment to your contract, not through maintenance. You can make those changes using the New Health Partner Contract Form.